![]() ![]() ![]() Our culture is hard to describe, but it’s about teamwork, it’s about striving to achieve and ultimately it’s about reward for effort. To this end, we meet regularly to ensure that we continue to provide unique benefits to our staff and ultimately that Abacus dx is always a great place to work! One of our major strengths is our commitment to be considered the industry employer of choice. Over the years we have won several prestigious awards and have been recognised as both a rapidly growing and outstanding business. We recognise the importance of every position in our organisation and reward our people accordingly.Ĭlick here to view current opportunities.Īs a long-standing employee of Abacus dx, I’ve seen the company grow to become the multi-million dollar company that we have today. Join the Abacus family of more than 27,000 employees assigned to top-rated clients, nationally.At Abacus dx we foster a high performance culture through the selection and development of our people such that every member of our team is encouraged and supported to be the very best they can be, regardless of their role. IN ADDITION, THE HIGHEST LEVEL OF EDUCATION INDICATED ON THE STATE OF GEORGIA APPLICATION FOR EMPLOYMENT WILL BE VERIFIED.Īpply Today – Gain Access to Immediate Employment Opportunities! ADDITIONAL BACKGROUND PROCESSES MAY BE IN PLACE FOR SOME POSITIONS, SUCH AS LAW ENFORCEMENT. TEAMWORK & COOPERATION: Ability to promote the team atmosphere, be respectful of all team members, and work well with co-workers & leadershipĪNALYTICAL ABILITY: Ability to analyze problems and resolve issuesĮxperience working with Georgia Department of RevenueĮxperience working in a high-volume Contact Service environmentīilingual in Spanish or second language, with good verbal and written communication skills in English.ĪLL SELECTED APPLICANTS FOR DEPARTMENT OF REVENUE POSITIONS WILL BE SUBJECT TO A STATE OF GEORGIA TAX RECORDS CHECK AND A CRIMINAL BACKGROUND INVESTIGATION BEFORE FINAL APPROVAL TO BEGIN WORK. GOOD JUDGMENT & DECISION MAKING: Ability to evaluate all the relevant aspects of a situation, such as potential consequences, and make an appropriate decisionĪCCOUNTABILITY: Ability to accept responsibility for one’s actions with honesty and integrity, while maintaining credibility and remaining committed to organizational success RESULTS ORIENTATION: Ability to identify the most appropriate method for completing a project or reaching a goal High school diploma or GED AND Six months of call center experience handling customer's questions, complaints and/or providing information.ĬUSTOMER SERVICE: Ability to appropriately address customer issues, in the interests of achieving customer satisfaction and respecting business needs Provide knowledgeable and accurate information in a timely and friendly manner.Provide customer support for online self-service functions through the Georgia Tax Center.Provide account maintenance according to tax laws and policies and procedures.Assist customers either by phone or in person.The Customer Service Rep must also maintain a working knowledge of current tax laws and policies and remains abreast of revised policies, procedures, regulations and tax laws to accurately educate, advise and direct internal and external customers. Performs light to moderate research using online web tools. This position also handles inquiries regarding online State Registration requirements in The Georgia Tax Center (GTC). Under supervision, the Customer Service Representative responds to customer telephone calls in a Call Center environment concerning account maintenance, State Tax refund inquiries and Georgia Tax Center password resets. Then the ability to telework will be available based on the agent meeting the performance goals and the telework requirements. This is to allow the agent to become accustomed to supporting DOR. Initially after training, new agents will work in the office for approximately 2 months. Additional detailed information will be provided in the interview. Upon graduation (completion) of the training, new employees will automatically continue with this shift. The shift has a one-hour lunch and two 15-minute breaks.New hire orientation/training is in the office and will last 6 weeks from 8:00AM to 5:00PM, M-F. CALL CENTER HOURS AND SCHEDULE INFORMATIONĬall Center hours are 8:00AM to 5:00PM M-F (Closed on state holidays).
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